Welcome to the Top Secret Frequently Asked Questions page!
Want to know more about the club? Check out our answers below, and if you can’t see an answer to your questions please email us at info@thetopsecretcomedyclub.co.uk or call us on 07956539784
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We generally sell out all of our shows, so it is important to buy tickets in advance on our website, this includes free shows or buying Members tickets.
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We do have a returns policy that means we can sell tickets on if people have not arrived by the start of the show from our Box Office. We do this once the show starts. We now use the WalkUp digital queue system to manage people waiting for tickets. To use WalkUp you have to come to the venue and join our virtual queue and you will be notified via phone if we have any tickets. The digital queue for each show opens 1 hour before the show starts.
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All our seating is unallocated and we advise large groups to come at least 30 minutes early to sit together, we can't guarantee groups arriving well before the start of the show will be able to sit together.
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You cannot enter the club with any bag over the size of an A4 bit of paper. No luggage or rucksacks will be permitted under any circumstances. There are luggage storage spots around the area and can be found with a quick internet search.
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We have disabled access at our Kingsway venue so please book tickets for shows there.
We also have disabled access on the ground floor room at our Drury Lane venue, however not all Drury Lane shows use this room. If you would like to know which shows use this room please email us at info@thetopsecretcomedyclub.co.uk or call us on 07956539784 for more information. -
Yes you can! There are lots of places near the club to get food, we would recommend either the Vietnamese restaurant Hoa Sen (just across the street from the club) or Ecco Pizza, a 1 min walk from us, that both do delicious and great value takeaway food.
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We do not accept Stag and Hen parties.
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We do allow people into the shows once it's started as long as we have seats available, it's likely if you are late that you will have to sit separately in single seats. It's best to make sure you arrive early!
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You can buy a membership card on the front desk for £20
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Nice try! We like to keep our famous faces secret, as they are often working on new material for TV or new shows, and they love being able to perform here as a Secret Guest without the pressure, plus surprises are much more fun!
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Yes, We allow entry to under 18s, only if they are with a parent. Some restrictions do apply. Please call or email us with any questions.
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Generally we do not mind giving refunds. Call 07956539784 from 1pm till 11pm in the to get through to our front desk to grab a refund. You will need your booking reference number and original card details to hand.
Please call as soon as you can, so the tickets can go on sale. Our Third party ticketing system will NOT give refunds after the show has started. -
We do not. If you feel nervous about Covid-19 we advise you not to visit our venue as it is a crowded space with no restrictions.
