Welcome to the Top Secret Frequently Asked Questions page!
Want to know more about the club? Check out our answers below, and if you can’t see an answer to your questions please email us at firstname.lastname@example.org or call us on 07956539784
Do I need to buy tickets in advance or can I get them on the door?
We do recommend to buy tickets in advance on our website (even free or Members tickets) as we frequently sell out and can’t guarantee the tickets on the door.
The show on the website is sold out, can I still get tickets on the door?
We do have a returns policy that means we can sell tickets on if people have not arrived by the start of the show from our Box Office. We do this once the show starts. We now use the WalkUp digital queue system to manage people waiting for tickets. To use WalkUp you have to come to the venue and join our virtual queue and you will be notified via phone if we have any tickets. The digital queue for each show opens 1 hour before the show starts.
I’m coming with a group, can we reserve seats?
All our seating is unallocated and we advise large groups to come early to sit together, we can’t guarantee large groups arriving late will be able to sit together.
I’m running late for the show, will we still get in?
We do allow people into the shows once it’s started as long as we have seats available. It’s best just to make sure to arrive early!
Do you accept Stag and Hen parties?
We do not accept Stag and Hen parties!
Can we bring food into the venue?
Yes you can! There are lots of places near the club to get food, we would recommend either the Vietnamese restaurant Hoa Sen (just across the street from the club) or Ecco Pizza, a 1 min walk from us, that both do delicious and great value takeaway food.
Do you have disabled access?
We have a Ground Floor venue that does have disabled access, if you would like to know which shows use this room please email us at email@example.com or call us on 07956539784
Do you still have Covid-19 restrictions at the club?
We follow all Government guidelines and advice regarding Covid-19. For more information on our Covid-19 measures please click here
How do I get a Top Secret Membership Card?
For all the information on Top Secret Membership Cards, including how to get one, and how to use one when you get it, click here for our Members section.
How can I find out who the Top Secret Guest is?
Nice try! We like to keep our famous faces secret as they are often working on new material for TV or new shows, and they love being able to perform here as a Secret Guest without the pressure, plus surprises are much more fun right?